We ship worldwide. Unless otherwise noted, all shipping costs are paid by the customer. We will try to find the best rate to your destination or we can work with your own carrier if you wish. Pickup at the store is always an option.
If you decide to use Nekonato Gallery shipping services, please note that shipping costs depend on the size, weight and destination of your order. Nekonato Gallery always tries to find the best available rate at any given moment. Soon after placing your order, you will receive a free quote from us. After reviewing this quote, you will be redirected to your order so that you can complete the purchase. Do not worry, the items in your order will be reserved for you until this process is complete.
Please note that when shipping internationally, local customs taxes and duties may apply. These costs are the buyer's responsibility.
All items usually ship within 10 business days after payment is received. The delivery time can vary from one week for small pieces to five weeks for larger items.
We want you to be happy with every piece you buy from Nekonato Gallery. In the event you receive an item that has condition issues not posted online or discussed prior to your purchase, you may request a return by writing us within 7 (seven) calendar days of receiving your order for a refund. The buyer is responsible for all return shipping fees and for any damage the item may incur during such time. Sorry, made-to-order items are not eligible for return.