Shipments and returns

Your shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Shipping costs

Shipping costs depend on the size, weight and destination of your order. Nekonato Gallery always tries to find the best available rate at any given moment. Soon after placing your order, you will receive a free quote from us. After reviewing this quote, you will be redirected to your order so that you can complete the purchase. Do not worry, the items in your order will be reserved for you until this process is complete.

Please note that when shipping internationally, local customs taxes and duties may apply. These costs are the buyer's responsibility.

Delivery time

All items usually ship within 10 business days after payment is received. The delivery time can vary from one week for small pieces to five weeks for larger items.


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